إنتهت صلاحية هذا الإعلان الوظيفي لقد إنتهت صلاحية هذا الإعلان الوظيفي و هو غير مفتوح حاليا لأي طلبات عمل.
إرفاق
وصف الوظيفة
- Serving as the first point of contact for staff seeking technical assistance or information over the phone or email or chat.
- Frequently check the ticketing system for incoming service desk requests. Monitor and respond quickly to incoming requests related to IT issues.
- Performing troubleshooting through diagnostic techniques and pertinent questions and determining the best solution based on the issue and details provided by the user.
- Resolving problems with network and other computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers, and other IT related equipment (monitor, keyboard, mouse, hard drive, Access points, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with IT-related on-boarding of new users.
- Keep an inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
- Training staff members on IT software and systems when required.
- Escalate all advanced issues to senior-level technicians, IT Management, vendors.
- Contact outside vendors to supply the company with the required items
- Backup data and reset workstation/laptop and check for the latest updates.
- Creating PR for IT hardware/software. Follow-up with vendors and procurement dept. to expedite pending PR’s or solve any issues in them.
المهارات
- Well-spoken in English and Arabic.
- General awareness of computer systems, PC repair, and network management.
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues and diagnosing problems as they arise.
- Ability to deploy, configure, and support operating systems on desktop and mobile.
- Understanding and appreciation for information security within systems and user devices.
- Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
المؤهلات العلمية
IT, Computer Science
تفاصيل الوظيفة
المرشح المفضل
نبذة عن الشركة
PSDSARC
Prince Sultan Defense Studies and Research Center (PSDSARC) was established as part of restructuring of the Saudi defense ecosystem to support the national military industries and to contribute to the Saudi Vision 2030 in achieving 50% localization of the Kingdom's military spending and enhancing national sovereignty over defense systems.
The Council of Minister's Resolution no. 339, dated 16/8/1437H, approved the organization of PSDSARC as a government entity with an independent legal identity that organizationally reports to the General Authority for Defense Development (GADD). PSDSARC was also mandated in this resolution to enhance and support the Kingdom's defense and security future directions by conducting and developing qualitative and technical research related to defense, security, and strategic fields.
Due to the crucial importance of R&D in the defense industry and also due to its important role as a link between operational requirements and technical solution development addressing traditional and modern threats, one of PSDSARC's key objectives is development of the qualified human capital that is capable of conducting R&D in highly specialized technology areas.
As on one hand, the availability of laboratories is a major part of the research infrastructure, on the other hand, recruitment, training, mentoring and development of national talents are considered by PSDSARC as a key part of the R&D system across all its projects and programs.
National sovereignty over defense systems constitutes a strategic goal closely associated with the ability to build national capabilities and competencies to support localization and development of modern technologies.